Contact Us

// We actually read our emails.

Have a question about your order or our products? Send us an email and we will get back to you within 1 business day (Monday–Friday).

gamesgenretro@gmail.com

Response time: within 1 business day

Common Questions

Where is my order?
Check your confirmation email for your tracking number. If you ordered more than 3 business days ago with no tracking email, contact us.

Can I change or cancel my order?
Email us as soon as possible. We can make changes before dispatch, but not after.

Something arrived damaged?
Email us with your order number and a photo. We will send a replacement or issue a full refund — no return needed.

// PLAYER REVIEWS //

★★★★★

"This thing is insane. Loaded it up and had hundreds of games running perfectly. My kids haven't put it down since it arrived. Absolute bargain for the price."

— Jake M. ✓ Verified · Sydney, AU

Arkos R36S · June 2026

★★★★★

"Earbuds are surprisingly good quality. Clear audio, comfy fit, mic actually works well. Perfect combo with the R36S. Used FREEBUDS at checkout and saved big."

— Sarah T. ✓ Verified · London, UK

Gaming Earbuds · June 2026

★★★★☆

"Case is solid and fits the console snugly. Feels premium. Only reason I'm giving 4 stars is shipping took a bit longer than expected, but the product itself is perfect."

— Chris R. ✓ Verified · Toronto, CA

Carry Case · May 2026

★★★★★

"Nostalgia overload. Grew up playing these in the arcade and now I have them all in my pocket. Screen is crisp, controls feel great. 10/10 would recommend."

— Emma W. ✓ Verified · New York, US

Arkos R36S · June 2026

★★★★★

"Got the FREEBUDS deal and honestly it's one of the best deals I've seen online. Console + earbuds for that price? Absolute no brainer. Both exceeded expectations."

— Liam K. ✓ Verified · Berlin, DE

Starter Bundle · June 2026

★★★★☆

"Really happy with it overall. The console works great and the game library is massive. Knocked one star off because the manual could be clearer, but not a big deal."

— Olivia P. ✓ Verified · Melbourne, AU

Arkos R36S · May 2026

★★★★★

"Bought this as a gift for my son and he absolutely loves it. Battery lasts ages and the screen quality is way better than I expected at this price point. Will be ordering again."

— Noah B. ✓ Verified · Tokyo, JP

Arkos R36S · June 2026

★★★★★

"Fast shipping, great packaging, product exceeded my expectations. The retro game library is massive. Already gifted one to my nephew and he absolutely loves it."

— Ava H. ✓ Verified · Paris, FR

Arkos R36S · June 2026

★★★☆☆

"Earbuds are decent for the price. Sound quality is good but the cable is a bit short for my liking. Mic works fine for casual chat. Would still buy again for the value."

— Ethan J. ✓ Verified · Amsterdam, NL

Gaming Earbuds · May 2026

★★★★★

"The bundle deal is incredible value. Console + earbuds and everything works seamlessly together. Carry case is solid too. Gen Retro has a customer for life."

— Mia S. ✓ Verified · Los Angeles, US

Starter Bundle · June 2026

★★★★☆

"Really solid console for the price. Emulation is smooth on most systems — PS1 games run perfectly. A few older arcade titles had minor slowdown but nothing that ruins the experience."

— Lucas M. ✓ Verified · Madrid, ES

Arkos R36S · June 2026

★★★★★

"Ordered the Glacier White and it looks stunning. Build quality feels premium and the IPS display is super clear. Already recommended it to three friends who all ordered one."

— Isabella R. ✓ Verified · Singapore, SG

Arkos R36S · June 2026