Frequently Asked Questions

// Everything you need to know.

The Console

What games can the R36S play?
The R36S supports emulators for NES, SNES, Game Boy, GBA, Sega Genesis, PlayStation 1, Nintendo 64, PSP, and many more. It ships pre-loaded with 64GB of classic titles ready to play out of the box.

Can I add more games?
Yes. The R36S has a MicroSD card slot. You can load additional ROMs using a MicroSD reader and a PC.

What is the battery life?
Approximately 6–8 hours depending on which system you are emulating.

Does it come ready to play?
Yes. Insert the included MicroSD card, power on, and you are gaming within minutes.

What is the display like?
A 3.5" IPS display with 640x480 resolution — sharp and bright for retro content.

Shipping

How long does shipping take?
Australia: 5–8 days. USA: 5–10 days. UK/Europe: 7–14 days. Canada: 7–14 days. New Zealand: 3–7 days. Rest of World: 10–17 days.

Do you ship worldwide?
Yes. Shipping costs are calculated at checkout.

Is tracking included?
Yes — every order ships with a tracking number sent by email.

Is there free shipping?
Free shipping on orders over $100 AUD (or equivalent). See our Shipping Policy.

Do I pay customs?
Possibly. International orders may be subject to import duties — these are the buyer’s responsibility.

Returns

What is your return policy?
30 days from delivery. Items must be unused in original packaging. See our Refund Policy.

My item arrived damaged — what do I do?
Email gamesgenretro@gmail.com with your order number and a photo. We will send a replacement or full refund.

Payments

What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.

What currencies can I pay in?
AUD, USD, GBP, EUR, CAD, and NZD. Use the currency selector at the top of the page.

Still have a question?
Email gamesgenretro@gmail.com — we reply within 1 business day.